These are our general terms & conditions for YOAS holidays
As a company we are required by law to have certain insurance cover in place. In order to provide clients with total peace of mind during their holiday all passengers bookings/ monies are fully protected from cancellation or curtailment of your travel arrangements, due to insolvency. Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to Yoga on a Shoestring. For further information please go to www.ipplondon.co.uk
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.
Please note that it is your responsibility to ensure that you are in possession of private travel insurance with protection for the full duration of the holiday in respect of medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate cover.
Our Cancellation Policy
Cancellation by a consumer. YOAS is entitled to keep a reasonable amount to cover any expenses incurred as a result of your cancellation. The required deposit, however, can be transferred to another YOAS holiday within one year of the original holiday date. This does not affect your legal rights to a refund or to transfer your booking to another person in certain circumstances (see below).
Transfer by a consumer. If any person on a package holiday is prevented from travelling, YOAS will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the package, subject to both persons accepting joint and several liability for full payment of the package price and YOAS’ reasonable charge for confirming the transfer and any additional costs arising from the transfer. YOAS must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date.
The deposit (usually £100) is non-refundable. If you cancel 14 -21 days before arrival - we will refund 50% of total cost. If you cancel less than 14 days before arrival - we will charge 100% of total cost. This does not affect your legal right to transfer your booking to another person in certain circumstances (see paragraph on Transfer by consumer above).
Cancellation by YOAS. In the unlikely event that YOAS has to cancel your holiday for no fault of your own, we will notify you as quickly as possible and we will compensate you for any loss reasonably incurred by you as a result of our cancellation. The consumer is entitled to take an equivalent or superior substitute holiday (if we are able to offer you one) or to take a holiday of a lower price (if we are able to offer you one). We will always refund the difference in price if the replacement holiday is of a lower standard and price.
The consumer is entitled to compensation by YOAS except
a. When the number of persons is less than the required minimum of 4, providing you are notified of this before the contract is concluded and the consumer is informed of the cancellation 4 weeks beforehand.
b. When the holiday is cancelled due to unusual and unforeseeable circumstances beyond the control of YOAS.
If for any reason at all, a course leader/teacher becomes unavailable we shall do our utmost to replace them with a leader of similar qualities and standards. Wherever possible you will be advised in advance of any alterations. Similarly, the alteration of some amenities or courses might take place due to maintenance work, mechanical faults, weather conditions, sickness or other situations outside our control. If the change of teacher or amenities is not to your satisfaction we will make alternative arrangements at no extra cost to you or if these are not accepted by you, you are able to withdraw from the contract and we will make arrangements for return back to point of departure and, where appropriate, compensate you.
Flight Confirmation and Insurance
It is your responsibility to confirm your flight times with your airline before your outward and return journey.
It is your responsibility to ensure that you are in possession of private travel insurance with protection for the full duration of the holiday in respect of medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate cover.
Exclusions of Liability
• Cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations or other events beyond our control.
• Participants' medical or psychiatric/emotional conditions which may become apparent through practising yoga daily on a YOAS holiday.
• Loss of, or damage to, personal property of participants.
If you have any complaints about the venue during the holiday please liaise with the appointed YOAS representative and go to the venue direct in the first instance. Alternatively, telephone or email Yoga on a Shoestring during the period of your holiday, or at any time reasonably practicable, and we will do our best to help resolve any problems.
Please take some time to read the following details. We require a £100 deposit for each holiday. Full payment is required 6 weeks before departure. For bookings made within 6 weeks of departure immediate payment in full is required. There are three ways to pay:
1. Bank transfer - contact us and we will email you details of how to pay into our bank account.
2. By cheque made payable to 'Yoga on a Shoestring Ltd' - Post to: YOAS, 83 Herne Hill Road, London SE24 0AY.
3. PayPal - Pay by credit or debit card. All major cards are accepted. You will need to set up your own PayPal account to do this which is easy to do.
If the balance is not paid on time we may cancel your booking and retain your deposit.
Please email firstname.lastname@example.org or telephone +44 (0)20 7733 2996 before making a payment to confirm holiday availability.